Lead Weekend Concierge
Role Overview
The Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends.
This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community.
This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.
Key Skills for This Role
Full Job Posting
Qualifications:
- Good communication skills
- Basic knowledge of computers and other small office equipment
- Previous concierge/receptionist experience preferred. First Aid or medical training a plus
- Superior customer service skills
- Excellent organizational and communication skills and exceptional telephone etiquette
- Professional appearance and demeanor
- Flexibility to work varied shifts (when needed), including weekends and holidays
- Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms
- High School diploma or equivalent
- Working Conditions and Physical Demands
- Being neat, clean and wearing professional attire is required
- At times a fast paced environment
- Spends much of the time communicating with residents and their families by phone or in person
- Extended periods of sitting and talking on the telephone
- Subject to frequent interruptions
- Subject to emergency situations
- Works in a clean, well-lighted, well-ventilated area
- Strong perfumes/aftershaves are prohibited
- Shifts vary
- Remote Type:
- On-site
- Salary Range:
- $18.07 - $25.30
Preferred Qualifications
- Previous concierge/receptionist experience preferred. First Aid or medical training a plus
About Hebrew SeniorLife
Senior healthcare and housing provider.
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