Lead Veterinary Receptionist

Key Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
• Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.
• Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication
• Maintain strong knowledge of hospital services, policies, and pricing
• Support daily workflow by communicating effectively with doctors, technicians, and management
• Help ensure phones, emails, and online requests are handled promptly and consistently
• Model reliability, professionalism, and a positive attitude
• Assist with front desk coverage and scheduling needs as necessary
• Ensure accurate invoicing, estimates, and payment processing
• Help maintain organization and efficiency at the front desk
• Identify opportunities to improve client experience and front desk processes
• Adapt easily in a fast-paced, emotional, and ever-changing environment

Qualifications:

• 2 years of veterinary experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• A genuine love for animals and a desire to contribute to their well-being.

About East Greenbush Animal Hospital

Preferred Qualifications

• Proficiency in veterinary software systems is a plus.