Lead, Vendor & Contracts Management

Job summary

Vendor Management

• Manage day-to-day operational interactions with IT vendors to support timely service delivery and adherence to performance expectations.
• Execute regular vendor meetings, check-ins, and follow-ups as part of established governance forums.
• Track SLA adherence, record service disruptions, and initiate corrective actions in coordination with the Manager.
• Maintain detailed logs of vendor issues, communications, escalations, and actions taken.
• Support the timely processing of validated supplier invoices in coordination with procurement.
• Assist the Manager in conducting vendor assessments and monitoring vendor compliance, while identifying and logging vendor-related risks such as delivery delays, contractual breaches, or cybersecurity concerns.
• Assist the Manager in conducting vendor assessments and monitoring vendor compliance, while identifying and logging vendor-related risks such as delivery delays, contractual breaches, or cybersecurity concerns.

Contract Administration & Compliance

• Execute contract lifecycle tasks such as vendor onboarding coordination, documentation updates, and contract closure activities in alignment with defined governance processes.
• Track contract milestones, renewal dates, deliverables, and pricing terms to support contract compliance and readiness.
• Maintain and update the centralized contract repository with relevant terms, obligations, and contract amendments.
• Coordinate contract amendment requests, approval workflows, and documentation with internal legal, procurement, and finance teams.
• Track contract expiration and renewal timelines, flagging upcoming actions for timely execution and compliance.
• Maintain and update the annual procurement plan for contract renewals in close coordination with the Procurement function.

Performance Monitoring & Continuous Improvement

• Monitor vendor performance metrics and track delivery against contractual obligations.
• Develop and update vendor dashboards and reports to support formal performance review cycles.
• Escalate unresolved vendor performance issues to the Manager with supporting analysis and impact narratives.
• Gather operational feedback on vendor performance and contribute suggestions for process and performance improvements.

Cost Optimization & Value Realization

• Track vendor costs, invoicing accuracy, and service consumption to validate value delivered against contractual terms.
• Identify potential overcharges, billing discrepancies, or underutilized services and initiate clarification with vendors.
• Support revalidation of commercial terms during renewals or renegotiation processes based on service value and usage analysis.
• Contribute inputs to procurement for cost benchmarking or vendor re-tendering activities.

Technology & Industry Trends

• Monitor trends in IT sourcing, contract models, vendor risk management, and multi-vendor ecosystems.
• Stay up to date with UAE-specific procurement standards, and service regulations.
• Recommend adoption of best practices, technologies, or frameworks to enhance vendor governance and contract efficiency.

Policy, Procedures, Process and Systems

• Follow the operational strategy in compliance with group delegation of authority policy.
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.

Reporting

• Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization’s requirements in a timely manner.

People Management Responsibilities

• **Learning and Development**
• Actively participate in mentorship and professional development activities for team members.
• Participate in talent development programs aimed at enhancing skills and supporting career progression.
• Contribute to a team culture that is connected to the organization's larger purpose.

Culture

• Uphold and promote the organization's values within the team. Foster a collaborative and innovative work environment through active participation and support.
• Drive a culture of continuous improvement and innovation, encouraging the team to adopt best practices.

Communication

• Support informed decision-making within the team. Contribute to clear and effective communication, ensuring alignment with organizational objectives and facilitating smooth information flow up and down the chain.

HSE, Security, and Risk Protocols Responsibilities

• *The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:*
• Taking reasonable care of their own health, safety, and security.
• Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
• Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
• Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
• Report all HSE and security incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Experience

• 5–7 years of experience in IT vendor management, contract execution, or procurement support roles.
• Strong knowledge of contract administration processes, SLA tracking, and vendor operations.
• Familiarity with regulatory and compliance standards related to IT procurement and vendor governance.
• Proficiency in MS Excel, contract tracking tools, and service management platforms.

Qualifications

• Master’s Degree in a relevant field (e.g., Information Technology, Business Administration, or related).

Experience

• 7–9 years of experience in IT vendor or contract operations, including performance analysis and risk documentation.
• Experience supporting service contract lifecycle in large-scale organizations or regulated sectors.
• Exposure to vendor performance management platforms or procurement automation tools (e.g., SAP Ariba, ServiceNow).