Lead Systems Analyst
Full Job Posting
Qualifications
- Demonstrated experience with enterprise monitoring platforms, operational analytics, service health reporting, capacity management, event management, and IT Service Management integrations is highly desirable.
- Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent technical training and experience.
Responsibilities
- Assume technical leadership for enterprise monitoring and observability initiatives, providing guidance, standards, and best practices across technology teams.
- Establish and maintain governance frameworks, operational standards, and monitoring policies to ensure consistent service visibility and alert management throughout the organization.
- Develop enterprise monitoring strategies and roadmaps that align with business objectives, operational resiliency goals, infrastructure modernization efforts, and cloud transformation initiatives.
- Define monitoring scope, service health objectives, availability metrics, performance standards, and operational requirements for critical business services.
- Lead the design and implementation of monitoring solutions supporting infrastructure, cloud platforms, applications, databases, network services, and end-user technologies.
- Partner with engineering and operational teams to identify opportunities for increased observability, proactive detection of service degradation, and improved operational efficiency.
- Develop and maintain monitoring architecture standards, monitoring templates, dashboard frameworks, alerting policies, and operational runbooks.
- Govern alert quality through ongoing optimization of thresholds, event correlation, noise reduction, and root-cause-focused monitoring practices to minimize alert fatigue and improve operational response.
- Review operational incidents, service interruptions, monitoring events, and performance trends to identify systemic issues and drive corrective actions that improve service reliability.
- Design, implement, and maintain executive and operational dashboards providing visibility into service availability, performance trends, capacity utilization, operational risk, and technology health.
- Coordinate enterprise observability initiatives across business and technology teams to ensure monitoring requirements are incorporated into projects, deployments, and service transitions.
- Lead the integration of monitoring platforms with enterprise IT Service Management systems, ensuring automated incident creation, escalation workflows, and operational response processes are consistently applied.
- Facilitate governance reviews and operational health assessments to validate compliance with established monitoring standards and service reliability objectives.
- Collaborate with application owners, infrastructure teams, and service providers to establish meaningful service-level indicators, operational baselines, and performance benchmarks.
- Conduct feasibility studies, technical evaluations, and solution assessments related to monitoring, telemetry collection, event management, observability, automation, and operational analytics.
- Evaluate emerging monitoring technologies, Artificial Intelligence for IT Operations (AIOps) capabilities, automation opportunities, and observability platforms to improve service reliability and operational effectiveness.
- Establish and maintain strong working relationships with technology leaders, business stakeholders, service providers, engineers, and support organizations.
- Develop high-level cost estimates, business cases, and return-on-investment analyses for monitoring enhancements, operational tooling, and technology modernization initiatives.
- Present recommendations and cost-benefit analyses related to monitoring platform expansion, service visibility improvements, automation capabilities, and operational maturity efforts.
- Ensure monitoring solutions integrate with enterprise architecture, security requirements, operational processes, and service delivery objectives.
- Lead enterprise capacity planning initiatives through analysis of monitoring data, utilization trends, performance metrics, and growth projections.
- Facilitate monthly operational health and capacity review meetings with infrastructure, cloud, platform engineering, application support, and service management leaders.
- Serve as the technical authority for enterprise monitoring platforms like Dynatrace and future observability technologies.
- Oversee the creation and maintenance of monitoring templates, notification profiles, event correlation rules, escalation procedures, dashboard standards, and operational reporting frameworks.
- Support major incident response activities by providing monitoring expertise, performance analysis, service-impact assessment, and operational visibility during critical situations.
- Drive continuous improvement initiatives focused on service reliability, monitoring effectiveness, operational governance, capacity forecasting, and enterprise observability maturity.
Preferred Qualifications
- 6 to 8 years of experience in enterprise systems administration, application administration, infrastructure operations, monitoring platforms, or observability technologies, with an additional 3 years of technical leadership, operational governance, capacity planning, systems design, or project leadership experience preferred.
About Enterprise
The largest casino and hotel entertainment company in the U.S.
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