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Lead Support Analyst - Shared Services and Production Management , Information Technology

CITIC CLSA
Pune, IND
Full-time
Lead · 8+ years experience
Onsite
Discovered 3 weeks ago
ansiblebashelasticsearchgrafanakibanalinux

Full Job Posting

Requirements

  • Bachelor’s degree in computer science / engineering
  • Minimum 8 years’ experience within IT / Investment bank.
  • Strong experience with monitoring and observability platforms, including: ITRS Geneos, Prometheus, Victoria‐Metrics, Elasticsearch, Grafana, and Kibana.
  • Hands-on experience building and implementing Prometheus pipelines, including exporters, scraping configurations, relabelling, metric routing, and integrations with long‐term storage (e.g., Victoria‐Metrics).
  • Experience building and maintaining Logstash pipelines, including ingestion, parsing, filtering, enrichment, and routing of logs into Elasticsearch.
  • Ability to design, build, and maintain Grafana and Kibana dashboards for metrics, logs, and performance analytics across distributed systems.
  • Solid understanding of metrics, logging, alerting, dashboards, and observability pipelines.
  • Strong Linux administration skills (RHEL 7/8/9), including troubleshooting, upgrades, configuration, patching, and performance optimization.
  • Good understanding of SRE principles, high availability, scalability, incident management and DR (Disaster Recovery) / BCP (Business Continuity Planning) activities
  • Experience with automation (e.g., Bash, Python, Ansible, CI/CD tools) is an advantage.
  • Understanding of networking fundamentals, performance tuning, and troubleshooting distributed systems.
  • Prior experience in Production Support, SRE, Monitoring Engineering, or Shared Services Operations with participation in on‐call rotations, including after-hours and weekend support.
  • Strong analytical, problem‐solving and communication skills with the ability to work collaboratively under pressure.
  • Self-motivated, adaptable and able to prioritize, learn continuously and manage multiple responsibilities effectively.
  • Excellent/Fluent in English
  • Stay informed on CITIC CLSA Job Opportunities
  • Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.

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