indeed
Lead Supervisor
The Cannabist Shop - Richmond
Kitchener, CAN
Full-time
Entry
Onsite
$22.00 per hour
Discovered 2 weeks ago
Cannabis product knowledgeCanSell Ontario Standard CertificateRetail operationsCustomer serviceConsultative sellingInventory control
Role Overview
The Cannabist Shop seeks an enthusiastic team member to educate customers and support responsible cannabis consumption.
The role provides ongoing training and focuses on customer experience and team collaboration.
Key Skills for This Role
Cannabis product knowledgeCanSell Ontario Standard CertificateRetail operationsCustomer serviceConsultative sellingInventory control
Full Job Posting
Role overview
The Cannabist Shop seeks an enthusiastic team member to educate customers and support responsible cannabis consumption.
The role provides ongoing training and focuses on customer experience and team collaboration.
Qualifications and availability
- A pre-employment criminal record check is required.
- CannSell Ontario Standard Certificate is required.
- Candidates should be able to develop an in-depth understanding of cannabis.
- The posting asks for 2 or more years in a similar-scope role with retail or hospitality sales and customer service experience.
- At least 1 year of customer service and 1 year of management experience are required.
- Flexible availability for day, evening, and weekend shifts is required.
Typical responsibilities
- Oversee daily dispensary operations and the customer experience.
- Manage, train, coach, and schedule staff; maintain a compliant team culture.
- Ensure compliance with regulations, company policies, and SOPs.
- Manage inventory, sales performance, customer service, cash handling, and POS operations.
- Coordinate promotions, merchandising, pricing, and product launches with leadership.
- Resolve customer and staff issues; maintain the retail environment; prepare reports.
- Stay current on cannabis products, industry trends, and regulatory changes.
Compensation
- Pay starts at $22.00 per hour.
Workplace and schedule
- Work location is in person in Kitchener, Ontario.
- The store is open every day, with varying day, evening, and weekend shifts.
Benefits
- Benefits include casual dress, flexible scheduling, on-site parking, and a store discount.
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