Lead, Strategic Operations & Emerging Channels

Role overview

Responsibilities

• Lead operational strategy with Inventory Development and cross-functional teams.
• Design and refine daily workflows and strengthen quality and go-to-market execution.
• Build AI-driven automation to improve productivity, reduce cycle times, and increase efficiency.
• Define KPIs and analyze operational data, including launch cycle time and hours saved.
• Maintain accurate operational content, guides, collateral, support documentation, and knowledge repositories.
• Mentor Inventory team members and help unblock complex projects.

Requirements

• 5+ years in operations, program management, or operational enablement, including launching or scaling a process, product, or channel.
• Demonstrated use of AI tools, prompt engineering, custom workflows, or automation to streamline work.
• Experience maintaining operational documentation and sales enablement content at scale.
• Ability to identify inefficiencies, design scalable solutions, and quantify impact with data.
• Experience influencing cross-functional technical and non-technical stakeholders without direct authority.
• Strong written and verbal communication, with the ability to simplify complex systems.
• Ability to coach, mentor, and unblock team members.

Compensation

• Base salary band: CAD 114,400 to CAD 157,300.
• Final compensation may reflect location, experience, skills, knowledge, and other business factors.
• Additional compensation may include bonuses, commissions, or equity depending on the role.

Benefits

• Benefits may include retirement savings, paid time off, health benefits, work-from-home reimbursement, training, development support, and parental leave.
• Benefits and perks may vary by country and engagement.

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