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Lead Software Engineer

Morningstar
Chicago, USA
Full-time
Lead · 8+ years experience
Onsite
Discovered 1 weeks ago
awsjavascript

Full Job Posting

Required Qualifications

  • 8+ years experience in software engineering, production support, reliability, or tech-lead roles
  • Hands-on experience with C#,.NET /.NET Core
  • Practical familiarity with JavaScript / web application behavior
  • Experience working with distributed systems in production
  • Familiarity with AWS-hosted systems and cloud-based architectures
  • Proven ability to lead incidents and cross-team technical problem solving
  • Strong communication skills across technical and non-technical audiences
  • What Success Looks Like
  • Ownership & Accountability – You take end-to-end responsibility for production issues and follow through until resolution and prevention are confirmed.
  • Cross-Functional Collaboration – You work across engineering, operations, support, and customer success to align on priorities and drive outcomes.
  • Technical Curiosity – You stay close to the code, the logs, and the systems—not to write every line, but to ask the right questions and spot incomplete solutions.
  • Customer-First Mindset – Every technical decision is evaluated through the lens of advisor impact and experience quality.
  • Calm Under Pressure – You lead incidents with composure, clear communication, and structured decision-making.
  • Continuous Improvement – You identify patterns, advocate for systemic fixes, and raise the bar on operational readiness across teams.
  • Compensation and Benefits
  • At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:
  • Financial Health
  • 100% 401k match up to 6% of salary
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
  • Physical Health
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance
  • Emotional Health
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
  • Tuition Reimbursement
  • Social Health
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups
  • Total Cash Compensation Range
  • $114,100.00-167,350.00
  • Inclusive of annual base salary and target incentive
  • Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
  • 001_MstarInc Morningstar Inc. Legal Entity

Responsibilities

  • Lead Production Issue Ownership
  • Lead cross-functional debugging sessions across Engineering, Customer Success Managers, Operations, and Support.
  • Help teams converge on root causes by asking the right technical questions.
  • Support during incidents by tracking decisions, risks, and next steps.
  • Translate between customer impact and system behavior.
  • Technical Troubleshooting & Guidance
  • Maintain deep technical fluency to:
  • Read and reason about C#,.NET /.NET Core, and JavaScript code
  • Analyze logs, metrics, and traces (e.g., Splunk, New Relic, APM tools)
  • Reproduce issues at a conceptual or functional level
  • Review proposed fixes and designs with a focus on reliability, operability, and customer impact.
  • Manually reproduce customer issues, isolate root causes, and deploy fixes under time pressure while partnering with L1/L2 support teams to resolve high-priority advisor tickets.
  • Recognize recurring issue patterns and provide feedback to feature development teams to drive systemic improvements.
  • Identify systemic weaknesses and partner with engineering teams to improve observability, diagnostics, and operational readiness.
  • Support and influence emerging automation or AI-assisted diagnostic workflows.
  • Model strong ownership, calm decision-making, and accountability during production incidents.
  • Mentor engineers and support teams on effective incident handling and production readiness.
  • Reinforce a culture where customer experience is an engineering responsibility.

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