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Lead Site Reliability Engineer

JPMorgan Chase
Jersey City, USA
Full-time
Lead
Onsite
Discovered 2 weeks ago

Full Job Posting

Job Responsibilities

  • Lead adoption and operationalization of SRE practices, including SLIs/SLOs, error budgets, reliability reviews, and blameless post-incident processes.
  • Design, implement, and continuously improve monitoring and observability capabilities across metrics, logs, traces, and event telemetry to support faster detection and diagnosis.
  • Establish actionable alerting standards, dashboards, and runbooks to improve operational readiness and reduce noise.
  • Drive automation initiatives (self-service, self-healing, automated remediation, CI/CD operational controls, and standardized tooling) to reduce manual effort and improve consistency.
  • Identify, measure, and reduce operational toil through process optimization, tooling enhancements, and platform improvements.
  • Improve incident management practices, including incident response coordination, escalation paths, and continuous improvement based on root cause analysis.
  • Support capacity planning, performance engineering, and resilience testing to strengthen availability and service stability.
  • Partner with application, infrastructure, and operations teams across distributed and mainframe domains to standardize reliability patterns and operational controls.
  • Contribute to governance and operational excellence, including documentation, control evidence where applicable, and operational health reporting.
  • Required qualifications, capabilities and skills
  • Relevant experience in Site Reliability Engineering, Production Engineering, Infrastructure Engineering, or a similar reliability-focused role, including leadership of technical initiatives.
  • Strong knowledge of operating and supporting distributed systems in production (e.g., Linux, networking, middleware, containers and/or cloud platforms).
  • Hands-on experience with monitoring/observability platforms and practices (metrics, logs, traces), including dashboarding and alert engineering.
  • Demonstrated ability to automate operational workflows using one or more scripting/programming languages (e.g., Python, Go, Shell) and standard automation approaches (CI/CD, infrastructure-as-code).
  • Experience supporting or integrating mainframe systems into enterprise operations (monitoring, incident response, operational processes).
  • Strong communication and stakeholder management skills, with ability to lead cross-team reliability improvements.

Preferred Qualifications

  • Experience establishing SLIs/SLOs and reliability reporting at service or platform level.
  • Familiarity with ITSM/incident tooling, on-call operations, and operational maturity improvements.
  • Experience with resilience patterns (graceful degradation, failover, rate limiting) and reliability testing (chaos testing, load/performance testing).
  • Exposure to regulated or high-control environments and operational risk management practices.

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