Lead Sales Engineer
Role Overview
Lead and mentor KSA pre-sales and customer success teams while driving technical pre-sales engagements, customer adoption, satisfaction, and revenue growth.
Collaborate with sales, product, and delivery teams to align technical strategy with business goals and share customer and market feedback.
Key Skills for This Role
Full Job Posting
Role scope
Lead and mentor KSA pre-sales and customer success teams while driving technical pre-sales engagements, customer adoption, satisfaction, and revenue growth.
Collaborate with sales, product, and delivery teams to align technical strategy with business goals and share customer and market feedback.
Responsibilities
- Drive sales opportunities through solution design, presentations, demonstrations, proofs of concept, and possible pilot programs.
- Lead technical sales calls and coordinate with support and professional services throughout the sales cycle.
- Support post-sale deployment, implementation, onboarding, and resolution of technical challenges.
- Deliver customer training and create user documentation to improve adoption and return on investment.
- Maintain customer and partner relationships, support renewals, and address satisfaction concerns.
- Enable and mentor channel and internal resources; recommend appropriate solutions and products.
- Monitor adoption, qualify opportunities, prepare solution proposals, and provide customer feedback to product teams.
- Coordinate internal resources to close opportunities and resolve implementation issues; complete pre- and post-sales documentation.
- Share implementation feedback to improve products and identify upselling and cross-selling opportunities.
Education and experience
- Bachelor’s degree in Computer Engineering, Computer Science, or another related field.
- At least 10 years of relevant experience in virtualization and network security.
- Proven experience leading pre-sales and/or customer success teams and developing technical professionals.
- Track record managing high-value enterprise accounts and driving software adoption metrics.
Preferred technical knowledge
- Citrix certifications such as CCA-V, CCP-V, or CCE-V are highly valued.
- Working knowledge of Citrix CVAD, Citrix DaaS, NetScaler (ADC), and HDX protocols is preferred.
- Familiarity with virtualization, cloud architecture such as AWS, Azure, or GCP, and enterprise desktop delivery solutions.
Communication and customer skills
- Communicate complex technical concepts clearly to system administrators and C-level executives.
- Prepare and deliver structured, data-driven presentations for account reviews and roadmap sessions.
- Handle customer escalations constructively and navigate internal engineering and support teams to resolve issues.
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