Lead Recruiter, Process Server Network

ABC Legal Services is the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and reach new segments through an integrated inbound marketing and sales approach.

The Lead Recruiter partners with the Recruiting Manager to lead a team of 7-9 recruiters who build and sustain a nationwide network of legal process servers, including experienced, active process servers and gig-oriented candidates interested in entering the field. This is a hands-on leadership role. You will carry your own recruiting workload while coaching teammates, helping set the pace, and keeping pipelines healthy across the US. You will work with the Recruiting Manager and the sourcing team to turn market trends into outreach strategy, and you will step in on the most critical or hard-to-fill markets.

Help lead, coach, and develop a team of 7-9 recruiters

Serve as a go-to resource for day-to-day questions, escalations, and best practices

Support onboarding and training of new recruiters on outreach methods, tools, and messaging

Help communicate goals and KPIs, and monitor team activity and performance

Provide feedback and input to the Recruiting Manager on team performance and development needs

Carry a recruiting workload, including high-volume outreach (cold calling, SMS, email campaigns)

Execute and refine creative sourcing strategies to reach high-quality candidates, including active process servers and gig workers

Work with the sourcing team and Recruiting Manager to prioritize efforts by geography and coverage need

Take ownership of high-priority or hard-to-fill markets

Create and maintain pipelines and talent pools in the CRM/ATS, and help ensure the team does the same

Track and report on key metrics (outreach volume, response rates, conversion, time-to-activate, retention)

Keep hiring managers and the Recruiting Manager updated on strategy, hires, and pipeline status

Use data to recommend improvements to messaging, campaigns, and process