Lead, Program Partnerships & Projects, UCalgary Continuing Education

Role overview

Leadership and opportunities

• Improve service models using client feedback, performance measures, operational data, and market trends; recommend strategy, scalability, capacity, and financial sustainability improvements.
• Set service standards, advise planning, and provide day-to-day direction, coaching, and performance oversight to a specialist.
• Assess RFPs, RFIs, EOIs, grants, and other opportunities; lead priority responses, coordinate subject matter experts, manage timelines, and ensure compliant submissions.

Partnerships and projects

• Create partnership engagement plans, lead consultations and discovery, build relationships, and advise on partnership opportunities, service delivery, implementation, and governance.
• Assess strategic projects for alignment, demand, feasibility, resources, and outcomes; develop business cases, proposals, recommendations, and briefing materials.
• Establish project governance and success measures; lead cross-functional teams, monitor progress and risks, and oversee implementation readiness and post-project reviews.

Contracts and service operations

• Develop, negotiate, implement, and administer contracts, memoranda of understanding, service agreements, statements of work, and related arrangements.
• Set service commitments, deliverables, timelines, financial arrangements, performance metrics, governance, and accountability frameworks.
• Monitor partnership performance, financial commitments, resourcing, risks, and compliance; manage renewals and recommend service models, pricing, and operational improvements.

Qualifications

• Undergraduate degree in business administration, public administration, project management, adult or continuing education, communications, or a related field; a graduate degree is an asset.
• Current PMP designation required and at least five years of progressively responsible relevant experience required.
• Experience leading staff and cross-functional teams; managing partnership, client, program, service, or business portfolios; and developing business cases, proposals, and executive materials.
• Experience negotiating and administering complex agreements, advising senior leaders, leading complex initiatives, and evaluating strategic, operational, financial, and organizational risks.
• Strong relationship management, consultation, facilitation, negotiation, analytical, problem-solving, decision-making, and communication abilities.
• Post-secondary experience is strongly preferred. Continuing education, alternative credentials, professional learning, enterprise business systems, reporting tools, and data-informed decision-making are assets.

About the employer