Lead Product Manager

About This Role

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play:

As Lead Product Manager for Booker, you'll be at the center of a platform that powers thousands of Spa, Grooming, Beauty, and Wellness businesses. You'll guide strategy, modernize critical workflows, and shape foundational systems that directly impact the lives of providers and their clients every day.

• Define and execute a multi-year product strategy that strengthens Booker's core and accelerates growth in high-PMF verticals like spa and grooming.
• Lead high-impact initiatives across POS, memberships, scheduling, and payments to drive value, reduce churn, and increase adoption.
• Collaborate with Engineering and Design to modernize legacy workflows, improve system reliability, and reduce tech debt without compromising user experience.
• Partner cross-functionally with Support, Sales, and Customer Success to ensure launches are seamless and rollouts are intuitive and well-communicated.
• Use data to uncover root-cause issues, optimize performance, and shape roadmaps that prioritize merchant impact and revenue outcomes.
• Advocate for real users by translating customer insights into powerful product decisions, from single-location salons to enterprise spa chains.
• Own the roadmap and execution strategy for foundational areas like reporting, data integrity, and compliance.
• Drive alignment with teams across Finance, R&A, Compliance, International, and Platform to unify Booker within the broader Playlist ecosystem.

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Experience You Bring:

• 6–10 years of product management experience, with at least 3–4 years in B2B SaaS or platform-level roles, ideally in operational or mission-critical systems.
• Deep experience modernizing complex, legacy software—balancing vision with practical execution in high-stakes environments.
• Strong product instincts and a system-wide perspective; you see how POS, payments, data, and customer workflows connect.
• Hands-on comfort with SQL, analytics platforms, and debugging systems to uncover insights and guide strategy.
• Track record of cross-functional leadership, rallying teams around outcomes and communicating clearly with executives and frontline teams alike.
• High ownership mindset and a bias for action—you bring clarity to ambiguity and move with urgency where it counts.
• Experience building or integrating with financial systems, payments, or compliance tooling is a strong plus.
• Empathy for service providers and a passion for simplifying tools that help them do what they do best.

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.