Lead Product Designer – AI

Role overview

Product and design responsibilities

• Lead AI-enabled product and feature design from discovery through delivery.
• Shape experiences using machine learning, generative AI or automation, and translate technical capabilities into human-centred interactions.
• Determine appropriate automation and human-in-the-loop or human-over-the-loop approaches.
• Use AI tools for research synthesis, ideation, prototyping and iteration.
• Collaborate with data science and engineering on feasible, responsible solutions.
• Prototype conversational, predictive and adaptive experiences; define patterns for explainability, feedback and human oversight.
• Facilitate client co-creation workshops to identify high-value AI opportunities.
• Own end-to-end experience; design for transparency, trust, ethical use, and users’ ability to understand, control and correct outputs.
• Contribute to experimentation and evaluation, scalable AI interaction patterns, and mentoring on AI-informed design.
• Present concepts and rationale to technical and non-technical stakeholders.

Experience and qualifications

• At least 8 years of product design experience, with recent experience on AI-enabled products or services.
• Strong experience in agile, cross-functional squads.
• Demonstrated ability to design for machine learning, generative AI or intelligent automation.
• Experience designing conversational, adaptive or predictive interfaces.
• Strong UX and interaction design fundamentals.
• Ability to prototype complex interactions and flows using tools such as Figma.
• Experience collaborating closely with engineers and data scientists.
• Solid understanding of AI capabilities and limitations, including model behaviour.

Working approach