Lead Processor

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Performs post-closing, escrow and/or title functions and other related functions to assist agency operations in servicing clientele.

Essential Functions

• Acts as the team’s resource and subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgment
• Prepare files
• Review and audit documents for compliance and accuracy
• Ensure that files are complete and obtain missing documents
• Track status
• Prepare policies
• Document recordings
• Prepare escrow disbursements
• Assists in scheduling and coordinating team activities
• May provide input into hiring and performance process, but does not make hiring decisions or conduct performance evaluations
• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise

Knowledge and Skills/Technology Used

• Demonstrated leadership, organizational and problem-solving skills
• Exercise’s confidence, sound judgment and independent decision-making skills
• Ability to understand and execute policy and procedures
• Emerging leader skills
• Establishes effective working relationships at the department level
• Intermediate MS Office skills
• Great attention to detail
• Outstanding customer service skills
• Excellent written and verbal communication skills

Typical Education

• High School diploma or equivalent
• Some college preferred

Typical Range of Experience

• 5+ years of directly related experience and demonstrated leadership experience

Pay Range: $24.42 - $32.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.