Lead Operations Certification & Support Consultant

About the Role

Qualifications

• Previous experience in Financial Services, Consulting, or Analytics
• Cross functional knowledge of the Payment Network Industry focusing on billing
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and Opportunities.
• Where and how you'll work
• This is a permanent position based in our Farnborough office.
• We embrace a hybrid approach to work. You'll spend two days a week in the office.
• What’s in it for you
• We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.
• A full list of our benefits is available here.
• What you should know about how we recruit
• We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
• We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
• Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
• Capital One is committed to diversity in the workplace.
• If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
• For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Preferred Qualifications

• Wealth & Future: Competitive pension and performance-based bonus schemes

Responsibilities

• Performs billing, and collecting various revenue items.
• Reviews new and existing contracts, pricing schedules, and foreign tax authority requirements in order to implement appropriate billing parameters.
• Assists in developing, testing, implementing, and completing the various DCI fee billing
• Performs cash management activities such as posting cash receipts, preparing cash reports, and wire requests.
• Supports DCI franchises, business, management, audit, and other cross-functional areas to understand/research and resolve issues.
• Previous experience in Financial Services, Consulting, or Analytics
• Cross functional knowledge of the Payment Network Industry focusing on billing
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and Opportunities.
• Where and how you'll work
• This is a permanent position based in our Farnborough office.
• We embrace a hybrid approach to work. You'll spend two days a week in the office.
• What’s in it for you
• We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
• In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.
• A full list of our benefits is available here.
• What you should know about how we recruit
• We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
• We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
• Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
• Capital One is committed to diversity in the workplace.
• If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
• For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).