Lead Logistics Customer Experience & Operations Specialist

Qualifications

• Between 2 - 5 years experience and graduate with relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related discipline.
• Basic understanding of customer service and administrative processes.
• Knowledge of standardized work routines, procedures, and operational methods.
• Good attention to detail with the ability to execute tasks accurately.
• Ability to work within defined guidelines and manage routine activities independently.
• Good communication and interpersonal skills.
• Ability to identify issues and escalate non-routine matters appropriately.
• Willingness to learn and develop job-specific technical and operational knowledge.
• Basic proficiency in MS Office applications, particularly Excel.