Lead Hand Technician
Key Skills for This Role
Full Job Posting
SPECIFIC RESPONSIBILITIES AND RESULTING OUTCOMES
- Escalation expertise, customer service.
- Field updates, helping admin/management with region updates when day 7 SLA orders are due.
- Site inspections – As requested by OHS/Management
- Material – Helping materials team and management. Stock levels Yard is being kept in an appropriate manner.
- Stock levels
- Yard is being kept in an appropriate manner.
- Providing unparalleled customer service excellence
- Use ladders or bucket trucks to access aerial locations
- Accessing Fiber Optic Terminals to connect cables
- Adhering to existing practices and standards to ensure consistent quality
- Operate equipment and vehicle in a safe manner
- Ensure vehicle and test equipment are maintained in excellent working condition
- Trouble shoot technical issues swiftly and accurately
- Work indoors and outdoors in all weather conditions
- Work in enclosed spaces and aloft
- Perform other duties as requested, directed, or assigned
- Enhancing Organization reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment
- Adhere to and promote the environmental, health & safety policies of AFL
- Require completion of training on the following aspects: First aid Bucket Truck NSC Confined Space Spurs Ground Disturbance
- First aid
- Bucket Truck
- NSC
- Confined Space
- Spurs
- Ground Disturbance
Personal Qualities
Analytical Thinking/Problem Solving - capable of complex reasoning analysis. Able to understand and interpret business logic.
Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks.
Independent - ability to work well under limited supervision.
Results focused – driven to achieve.
Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business.
Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously.
Technical Qualities
Passion for client service
Strong mechanical and analytical ability
Ability to do fine, precise work with their hands
Must be able to work at height of 30 feet
Ability to manage a physically demanding workload
Proficient in operating hand and power tools, and test equipment
Normal color vision to work with color-coded wiring
Fluent in English
WORKING CONDITIONS
Physically demanding workload
Work location: work in locations that preclude the ability to return home
Work hours: various shifts as assigned (morning, evening, weekend, and statutory holidays)
Travel is required
Why Work for AFL Integria
We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include : AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop : We enthusiastically support learning and advancement opportunities for our team members.
We Reward: Abundant discounts with various retailers via our Work Perks Program.
We have Fun! Employee Events throughout the Year!
We Connect…. #WeareAFL
Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.
About AFL Integria
Parent group profile
AFL
Manufacturer of fiber optic cables and connectivity solutions.
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