Lead Field Service Technician - Security
About the Role
As a Lead Field Service Technician here at Honeywell, you will lead field service activities, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration. You will report directly to our Sr Field Service Manager, and you’ll work out of our Ottawa, ON location.
Full Job Posting
Responsibilities
- Key Responsibilities:
- Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
- Resolve customer challenges quickly and efficiently
- Analyze system logs and perform routine audits to improve system performance and efficiency
- Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners
- Provide software and hardware design, development and implementation support
- Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
- Build and maintain accurate records, reports, system configuration documentation and action lists
- Lead and document reoccurring meetings both with customer and internal
- Formal reporting and site documentation
- Key Responsibilities: - Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution - Resolve customer challenges quickly and efficiently - Analyze system logs and perform routine audits to improve system performance and efficiency - Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners - Provide software and hardware design, development and implementation support - Assist customer with Life Cycle Management and software upgrade planning and deployment strategies - Build and maintain accurate records, reports, system configuration documentation and action lists - Lead and document reoccurring meetings both with customer and internal - Formal reporting and site documentation
Qualifications
- YOU MUST HAVE:
- Post secondary education in a technology or engineering related field
- Minimum of 3 years of experience in access control, security and CCTV fields
- Valid G driver’s License
- Ability to acquire Secret Federal Government Clearances
- Ability to be part of an on-call rotation
- WE VALUE:
- BSP Certification - license is mandatory to work in Quebec's private security industry
- Basic knowledge of Microsoft Active Directory
- Experience working in a server-based environment
- A solid grasp of IT network communications technology
- Application Programming Experience (JAVA, Apache Tomcat, VB Script)
- Knowledge and experience working with Domain Services, Microsoft Office and Visio
- Previous customer service experience
- Ability to read and interpret mechanical/electrical drawings and diagrams
- Bilingual in French and English
- The annual base salary range for this position is $74,400 to $97,500 in Kanata, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
- Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status.
- Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights.
- YOU MUST HAVE: - Post secondary education in a technology or engineering related field - Minimum of 3 years of experience in access control, security and CCTV fields - Valid G driver’s License - Ability to acquire Secret Federal Government Clearances - Ability to be part of an on-call rotation WE VALUE: - BSP Certification - license is mandatory to work in Quebec's private security industry - Basic knowledge of Microsoft Active Directory - Experience working in a server-based environment - A solid grasp of IT network communications technology - Application Programming Experience (JAVA, Apache Tomcat, VB Script) - Knowledge and experience working with Domain Services, Microsoft Office and Visio - Previous customer service experience - Ability to read and interpret mechanical/electrical drawings and diagrams - Bilingual in French and English The annual base salary range for this position is $74,400 to $97,500 in Kanata, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status. Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights.
About Honeywell
Honeywell is a global industrial technology company that provides products, software and solutions for building, process and industrial automation. Its technologies help customers improve safety, productivity, energy efficiency and operational reliability.
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