Lead Field Service Technician - Security
About the Role
Fantastic career opportunity for a Lead Field Service Technician - Security located in London, ON. Join our successful Field Service team in Building Automation at Honeywell. You’ll be responsible for resolving service calls, providing technical support, and maintaining Honeywell’s HVAC, automation controls, life safety, fire, and security systems. Take the next step in your career with a role that offers leadership, technical expertise, and customer interaction!
Full Job Posting
Key Responsibilities:
- Technical and Job-Related Responsibilities:
- Verify system functionality to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule.
- Complete documentation of all work done, including all readings, offsets, etc.
- Perform system backups, install appropriate updates and patches
- Maintain customer system documentation with any configuration or model changes.
- Respond to emergency service calls as required
- Keep abreast of changes and new developments in product and preventive maintenance techniques
- Availability for and performance of duties outside of normal working hours as required
- Customer Management:
- Promote, build and maintain good customer relations
- Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
- Demonstrate system and provide training to customers as required
- Be aware of service contract scope of service, equipment coverages, and requirements
- Health and Safety:
- Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
- Administrative Responsibilities:
- Be responsible for Honeywell’s assets such as tools, software, and site database
- Keep documentation and paperwork up-to-date
- Real time job reporting
Qualifications
- YOU MUST HAVE
- 2+ years of field experience in security systems
- Post-secondary education in electronics or technical field.
- Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act
- Valid G Driver License
- WE VALUE
- Experience with HVAC or automation experience, and life safety
- Previous customer service experience
- IT experience (networking)
- Fire Safety (CFAA)
- Good written and oral communication
- Ability to follow instructions and identify mistakes
- Bachelor’s degree or technical/professional certificate
- Good presentation skills.
- The annual base salary range for this position is $70,000 to $92,000 in London, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
- Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
About Honeywell
Honeywell is a global industrial technology company that provides products, software and solutions for building, process and industrial automation. Its technologies help customers improve safety, productivity, energy efficiency and operational reliability.
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