Lead Field Service Dispatcher

Responsibilities

• Utilizing workload forecasting and makes necessary adjustments to Technician placement before auto routing occurs. • Ensuring daily routes meet business rules / requirements and maximizes technicians route efficiency. • Adjusting systems configuration and makes work zone adjustments to ensure Technician routes are operationally efficient (for example, appropriate drive time, meet on-time guarantees, maximize productivity, align with assigned employee skill sets) and anticipates and addresses obstacles. • Developing and recommending best practices on how to improve customer experience, internal processes, system configurations and routing effectiveness. • Interacting with vendor partners to resolve day-to-day and longer-term routing issues. • Responding to internal partner issues and questions, ensuring a mutual understanding and commitment to delivering the best possible customer service. • Preparing reports for management, compiling data from appropriate databases and other sources, recommending process, system and customer service improvements. • Providing mentoring and on-the-job training for other Dispatchers.

Qualifications

• 2–4 years of experience in scheduling, dispatching, or a similar operational role. • Previous experience leading or supervising a team. • Demonstrated ability to coach, mentor, and develop team members. • Proven ability to drive strong team and individual performance. • Strong organizational skills with the ability to manage workload efficiently and cost-effectively. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues and stakeholders. • Strong leadership skills and the ability to motivate and engage a team.
• We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
• #LI-TM1 #LI-Remote

Company