Lead Entertainment Consultant, Tour Performance

This role is responsible for the day-to-day commercial execution and success of the Entertainment touring portfolio. This role partners closely with promoters, client venues, Client Success, Marketing, Product, Business Operations, and Sales to ensure every booked show is positioned for success from initial planning through the full concert lifecycle.

This role serves as a driver of excellence for the portfolio of Concert tours —driving onsale readiness, monitoring performance, managing pipeline visibility, supporting client & promoters relationships, and identifying opportunities to improve revenue across key commercial levers. The Lead ensures consistent execution across the touring portfolio while providing the leader of the department with the insights, reporting, and operational support needed to drive strategic business decisions.

Manage the day-to-day performance of active touring shows from booking through post-event

Coordinate cross-functional execution across Client Success, Marketing, Product, Operations, Finance, and Business Operations

Monitor concert lifecycle health and proactively identify opportunities or risks impacting show performance

Ensure clients & promoters receive consistent communication and support throughout the touring lifecycle

Coordinate onsale readiness across internal and external stakeholders

Support promoters and venue partners before, during, and after onsales

Track onsale performance and document learnings to improve future events

Assist with onsite support for key events and strategic client meetings as needed

Maintain visibility into the touring pipeline and active show portfolio

Prepare recurring performance dashboards, client updates, and executive reporting

Analyze historical performance to identify operational improvements and emerging trends

Serve as a day-to-day contact for promoters, venue partners, and other stakeholders

Coordinate client meetings, business reviews, and roadshows in support of the touring dept lead

Escalate strategic issues while independently resolving operational challenges

Help build strong, trusted relationships through responsive service and operational excellence

4+ years of experience in live entertainment, ticketing, touring, venue operations, or event management

Experience working directly with promoters, venues, booking agencies, or artist management

Strong project management and organizational skills with the ability to manage multiple concurrent events

Experience using data and reporting to drive operational improvements

Excellent communication and relationship management skills

Ability to thrive in a fast-paced, cross-functional environment with shifting priorities