oracle
Lead Engineer
Majesco Software and Solutions India Private Limited
Remote, IND
Full-time
Lead · 5+ years experience
Remote
Discovered 1 weeks ago
Full Job Posting
Responsibilities
- Ensure highest quality of the software through best practices in testing the software that can provide delightful customer experience.
- Analyzes new tickets to develop test plans, scenarios, test conditions, test cases, test data and expected results.
- Assist customer support teams in understanding and resolving production issues reported by users. Provide guidance and support to ensure customer concerns are addressed effectively.
- Collaborate with development and operations teams to prioritize, escalate, and resolve production issues. Ensure timely and effective resolution to minimize customer impact.
- Work in collaboration with Developers, SAs, BAs and customer stakeholders to ensure functional coverage and resolve issues.
- Conduct thorough testing of hotfixes, patches, and updates before they are deployed to production. Verify that issues are resolved and that no new issues are introduced.
- Work closely with cross-functional teams, including development, QA, and operations, to ensure alignment and coordination in addressing production issues.
- Conduct walkthrough sessions with customer and resolve queries with conviction.
- Report test execution in a manner that is easy to understand and actionable.
- Enter all information in the defect tracking & test case management tools & create appropriate dashboards to ensure a clear visibility into the quality trends.
- Maintain detailed records of issues, resolutions, and testing procedures. Update and manage issue tracking systems with accurate and comprehensive information.
- Contribute to the continuous improvement of testing processes and production support practices. Identify opportunities to enhance efficiency and reduce the likelihood of production issues.
- All About You/Qualifications
- 5+ years of Testing experience within a Production Support / Software development environment
- Strong understanding of production environments, software development, and testing processes.
- Proficiency with monitoring and issue tracking tools (e.g., JIRA, ServiceNow).
- Good expertise of test data creation, test case management, test case recording, reporting.
- Willing to work on hands-on from writing test cases, executing and reporting.
- Should have inclination to automate things rather than to manually execute repetitive tasks.
- Willing to take ownership of multiple business area and become expert in it.
- Ability to think of end-to-end business scenarios and bring in an end user perspective.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Other Qualifications:
- Bachelor’s Degree (or global equivalent) in Computer Science or related field; Master’s Degree preferred
- Good understanding of business processes in the area of Life, Annuity & Health insurance
- Preferred Certifications ISQTB, INS21-23
Preferred Qualifications
- Bachelor’s Degree (or global equivalent) in Computer Science or related field; Master’s Degree preferred
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