Lead DevOps Engineer (AWS)
Role Overview
Establish and lead engineering enablement capabilities for the Contact Center technology ecosystem.
Accelerate software delivery across product teams through standardization, automation, reusable capabilities, and developer self-service.
The role is hands-on and carries significant technical leadership responsibilities.
Key Skills for This Role
Full Job Posting
Role overview
Establish and lead engineering enablement capabilities for the Contact Center technology ecosystem.
Accelerate software delivery across product teams through standardization, automation, reusable capabilities, and developer self-service.
The role is hands-on and carries significant technical leadership responsibilities.
Key responsibilities
- Lead central platform engineering and build developer platforms and golden paths for application and GenAI workloads.
- Standardize CI/CD, testing, quality gates, security scanning, deployment, and rollback.
- Create reusable AWS IaC modules and automate application and environment provisioning.
- Automate workflows across GitHub, Jira, Slack, Confluence, AWS, and CI/CD tools.
- Establish observability, monitoring, SLO, resiliency, and operational-readiness patterns.
- Enable AI/GenAI delivery, evaluation, security, observability, and guardrails.
- Convert duplicated work into reusable capabilities; drive standards, documentation, and adoption.
- Measure and improve developer experience, delivery velocity, reliability, and platform adoption.
Required qualifications
- 5+ years of hands-on AWS experience in cloud infrastructure, DevOps, platform engineering, or software delivery automation.
- Strong CI/CD, Terraform/CDK Infrastructure as Code, and AWS cloud-native architecture experience.
- Experience with Git/GitHub workflows, automated testing, and release automation.
- Experience supporting Java, Node.js, React, and/or data workload delivery.
- Experience with observability, reliability, DevSecOps, IAM, secrets management, and automated security controls.
- Experience enabling AI/GenAI workloads, including delivery automation, evaluation, guardrails, observability, and monitoring.
Additional desired skills
- Internal Developer Platforms, golden paths, and developer self-service solutions.
- Docker, Kubernetes/EKS, ECS, and AWS Lambda.
- Engineering workflow integrations across GitHub, Jira, Slack, Confluence, CI/CD, and AWS.
- SRE practices including SLIs/SLOs, resiliency, incident management, root-cause analysis, and performance engineering.
- Data/analytics platforms, pipelines, APIs, enterprise integration, contact-center or Amazon Connect integration.
- Automated governance, compliance, and policy-as-code.
Work arrangement
- Hybrid work: candidates must live or relocate within 180 miles of a hub and work both from home and in the office.
- Hub locations are Bloomington, Illinois; Richardson, Texas; Dunwoody, Georgia; and Tempe, Arizona.
Compensation
- Potential starting salary is $100,000–$142,000 yearly, depending on skills, background, and experience.
- Potential yearly incentive pay is up to 15% of base salary.
Posting details
The job description identifies State Farm as the employer; the supplied company field names Information Technology Senior Management Forum.
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