Lead Customer Success Manager
Skills
About This Role
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The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.
Role & Responsibilities
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through enablement, usage training, and project planning
- Build Dynatrace brand awareness and loyalty, Defend against the competition
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for Assigned accounts within territory
- Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor
- What will help you succeed
**Minimum Requirements**
- Bachelor’s degree or equivalent work experience
- Excellent verbal and written **English** language skills . Fluency in Arabic is highly valuable
- 6+ years relevant experience in customer success, account management, or similar field
- **Preferred skills and experiences** :
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
- Why you will love being a Dynatracer
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- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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**Note to Recruiters and Agencies** : Thank you for your interest in Dynatrace.
Please note that **we do not accept unsolicited agency resumes** —do not forward them via our website or directly to Dynatrace employees.
Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.
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We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance.
Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.
Mental health support
Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.
Wellness Days
Four company-designated extra paid days off for you to recharge batteries.
Flexibility
Our hybrid working model and flexible working hours offer you the flexibility you need.
Employee Stock Purchase Plan
Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.
Learn & develop
Company-wide learning perks, designated team's learning days, and more.
Volunteering day
A day of paid volunteer time to support a community or cause you care about.
Regular team events
We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!
International vibe
Most of our offices and teams are proudly multicultural.
English is our shared language, but we embrace and learn from each other's cultures.
Rewards vary depending on your employment type.
Some benefits and perks also differ by location — explore your city to see what’s available there.
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Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform.
We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.
Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy.
Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.
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