Lead Customer Service and Tech Support

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave Federal , the new brand identity for Hexagon US Federal, is an independent subsidiary of Octave exclusively focused on bringing the broad range of Octave technologies to the US Federal government and its partners.

With more than 40 years of experience, we empower agencies and industry partners to operate with speed, precision and greater confidence.

• CompTIA Security+ Certification (DoD 8140/8570 IAT Level II baseline requirement)
• Bachelor's degree in an IT-related field, or an equivalent combination of education and senior-level experience.
• 5 or more years of work experience in an IT-related technical field, with at least 1-2 years in a supervisory, lead, or Tier 3 escalation capacity.
• Demonstrated administrative experience, including personnel management (timesheet approval, hiring/firing) and logistical coordination.
• Advanced troubleshooting skills and the ability to establish and document standard operating procedures (SOPs).
• Exceptional interpersonal, leadership, and communication skills.
• Ability to remain in a stationary position and operate a computer for extended periods.
• Occasional ability to move or transport items up to 50 pounds.
• Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety.
• Manage multiple tasks, prioritize, and maintain focus in dynamic environments.
• Demonstrate strong problem-solving, critical thinking, and analytical skills.
• Maintain consistent attendance, punctuality, and high professional standards.

Why work for Octave?

All in.

Always forward.

That's the way we do things around here.

We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead.

And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

Everyone is welcome.

At Octave, we believe that bringing together people with different perspectives strengthens both our team and our work.

We are committed to providing equal opportunities, treating all individuals with fairness, and fostering an environment where everyone can thrive.

Respect is the cornerstone of how we operate, so speak up and be yourself.

You're valued here.