Lead Conversion Executive – Healthcare / Diagnostic Center
Role Overview
The Lead Conversion Executive handles marketing-generated enquiries and converts potential patients into confirmed bookings.
Key Skills for This Role
Full Job Posting
Role overview
The Lead Conversion Executive handles marketing-generated enquiries and converts potential patients into confirmed bookings.
Responsibilities
- Manage leads from Google Ads, Meta Ads, social media, website enquiries, and other marketing channels.
- Contact potential patients by phone and WhatsApp, explain diagnostic services and health packages, and convert enquiries into bookings.
- Follow up on leads, maintain records and conversion reports, and coordinate appointment scheduling with marketing and front desk teams.
- Identify reasons for missed conversions, improve follow-up strategies, meet conversion targets, and support a positive patient experience.
Requirements
- Previous experience in lead conversion, telesales, telecalling, or customer relationship management is required.
- Experience handling digital marketing leads is preferred.
- Strong communication, negotiation, convincing, telephone etiquette, and customer-handling abilities are required.
- Healthcare or diagnostic center experience is an advantage.
Services discussed
- The role explains diagnostic services including MRI, CT scans, ultrasound, mammography, and available health packages.
Work location
- Work location is in person.
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