Lead Client Services Representative - Oncology

The Lead CSR assists in the development and implementation of the Oncology Program, including Medical Oncology, Radiation Oncology, and Oncology supportive services, and ensures the effective and efficient operations of the program administratively.

The Lead CSR is responsible for the daily oversight of all of scheduling, including consults, treatments, procedures, tests and imaging services within the Outpatient Hospital (Ambulatory) Cancer Center setting.

The Lead CSR position supervises and assists in the coordination of a wide variety of patient and information flow, between Physician Offices, Lab/Genetic testing, Radiology and supporting services offered at the Cancer Center.

The Lead CSR is responsible for demonstrating the knowledge and proficiency of the initial patient registration process, as well as the online tools necessary to provide patients with information regarding precertification, referral needs, co-payment, and medical necessity requirements for services to be rendered.

This position communicates and collaborates with Patient Access team members and other hospital and Atlanticare Physician Group personnel, to provide quality customer service.

The Lead CSR supports the development and implementation of policies and procedures that govern the Oncology Program.

The Lead CSR ensures and maintains compliance with department policies and supports the implementation and evaluation of process improvement.

This position supports the coordination of quality improvement initiatives and promotes teamwork, with other Atlanticare departments, outpatient services and community programs.

The Lead CSR provides administrative support to the Oncology team and assists with all operations as required.

This position ensures effective communication with the Cancer Center care team and distributes information as appropriate.

This Lead CSR supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.