Lead, Business Analyst

Leadership & Team Development

Initiative Delivery & Execution

Governance & Continuous Improvement

Qualifications & Experience

Assets

Responsibilities

• Leadership & Team Development
• Lead, coach, and engage a team of Senior Business Analysts in delivering high-quality work and advancing their professional development.
• Ensure the quality, consistency, and completeness of analysis deliverables, including Business Requirements Documents (BRDs), Business Use Cases (BUCs), user stories, and related artifacts.
• Influence strategic direction and decision-making in collaboration with Technical Leads, Solution Architects, and other key stakeholders.
• Act as the primary liaison between business teams, IT teams, and external partners.
• Initiative Delivery & Execution
• Contribute to initiatives from business case development through to solution delivery.
• Ensure business needs are effectively prioritized in partnership with subject matter experts and key stakeholders.
• Identify, anticipate, and manage dependencies across initiatives and projects.
• Manage team capacity, work planning, and resource allocation.
• Support issue resolution and facilitate informed decision-making.
• Governance & Continuous Improvement
• Actively participate in governance committees, leadership forums, and decision-making bodies.
• Define business analysis standards, methodologies, and best practices, and ensure their adoption across the organization.
• Drive continuous improvement initiatives to enhance analysis quality, consistency, and delivery effectiveness.
• Qualifications & Experience
• Minimum of 10 years of experience in IT Business Analysis, including at least 2 years in a leadership or supervisory role.
• Proven ability to influence, engage, and challenge stakeholders at various organizational levels.
• Excellent communication, facilitation, workshop leadership, and relationship management skills.
• Experience with enterprise platforms such as ERP, CRM, HRIS, web platforms, and Point-of-Sale (POS) systems.
• Bilingual in English and French, both written and spoken, due to regular interaction with Canadian and international stakeholders.
• Assets
• CBAP, PMI-PBA, and/or PMP certification.
• Experience establishing business analysis practices, frameworks, or Centers of Excellence (CoE).
• Experience building and leading communities of practice or business analysis competency programs.
• We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
• Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
• Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
• If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!