Lead Assistant Manager
About the Role
Process performance: as per agreed KPI’s. Attrition: as per agreed KPI’s. Quality and productivity Improvement: as per agreed KPI’s. Customer Satisfaction: as per agreed KPI’s. Domain (Payment & Forms) expertise Any other essential function that may occur from time to time as per the operational requirement.
Full Job Posting
Qualifications
- Minimum 6 years of work experience in Business Process Off shoring. Candidates should have at least 2 years of supervisory experience, preferably in the US P&C Insurance (Payments & Forms) domain.
Responsibilities
- Manage Payment and Forms team
- Ensure no Penalties or Interests are incurred on cases due to delay in processing
- Provide overall view of SLAs & inventory to the stakeholders
- Responsible for overall team performance on defined SLAs
- Capable to manage/ resolve escalations
- Ensure compliance with all regulatory/ legislative/ DOI requirements
- Provide inputs and insights to enhance team knowledge and skill
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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