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Lead Analyst

SimCorp
Sydney, AUS
Full-time
Lead · 5+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Benefits

  • Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and work-life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.
  • Next steps:
  • Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
  • If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
  • We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
  • #LI-Hybrid

Qualifications

  • 5+ years of experience in securities operations or a client-facing operations position.
  • What you will be responsible for
  • Triage and resolve client queries across all six Securities Operations domains, escalating only genuine exceptions to the Principal Analyst
  • Support client onboarding activities in the APAC timezone, coordinating readiness with delivery teams in Manila and Noida
  • Maintain the day-to-day feedback channel between clients and the relevant delivery team(s), ensuring issues and requirements are relayed accurately and promptly
  • Provide backup coverage for the Principal Analyst / on-site SME function, including attendance at governance or service-review meetings when required
  • Build and maintain working-level relationships with client operational and business contacts
  • Mentor and provide day-to-day guidance to regional support and coordination analysts working on the client relationship
  • Maintain accurate records of client interactions, escalations, and resolutions to support governance and audit requirements
  • Provide on-site oversight support for managed-service (BPO) operations in Sydney
  • Stay current on Securities Operations processes across all six functional domains to provide informed, business-aware support to clients and internal stakeholders alike
  • TYPE OF WORK THIS ROLE ENGAGES WITH
  • Triaging and resolving client queries across trade processing, asset servicing, reconciliation, delivery excellence, operational data management, and claims & CSDR
  • Coordinating with global delivery hubs across multiple time zones
  • Building and maintaining relationships with client operational and business stakeholders
  • Supporting client onboarding and governance activities
  • Escalation management and issue tracking
  • What we value
  • Client relationship management
  • Cross-domain Securities Operations business knowledge
  • Stakeholder coordination across time zones
  • SimCorp Dimension familiarity
  • Escalation and issue management
  • Clear written and verbal communication
  • Ability to work independently with minimal guidance

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