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Lead Analyst

Dentsu
IND
Full-time
Lead
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Skillsets
  • Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.
  • Independently manage multiple client engagements from requirements gathering through deployment and post-launch support.
  • Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions.
  • Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.
  • Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.
  • Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.
  • Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.
  • Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.
  • Develop, test, and troubleshoot API-based integrations and automated data exchange processes.
  • Perform solutioning, effort estimation, scoping, and technical feasibility assessments for new opportunities.
  • Lead client demos, Proof of Concepts (POCs), and pre-sales presentations showcasing Qualtrics CX capabilities.
  • Act as a trusted advisor to clients by recommending CX best practices and implementation approaches.
  • Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables.
  • Mentor and support team members on Qualtrics implementation best practices and technical capabilities.
  • Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards.
  • Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.
  • Support resource planning, utilization tracking, and workload balancing across the team.
  • Qualtrics CustomerXM (CX) Implementation champion
  • Problem Solving Excellent Verbal & Written Communication Skills
  • Stakeholder management Project Management Solutioning, Scoping & Effort Estimation POC Demo Escalation handling
  • Certifications
  • Mandatory: Qualtrics CustomerXM (CX) Certification
  • Good to Have: Qualtrics Engagement Manager Certification (CX)
  • Problem Solving
  • Excellent Verbal & Written Communication Skills
  • Stakeholder management
  • Project Management
  • Solutioning, Scoping & Effort Estimation
  • POC Demo
  • Escalation handling
  • DGS India - Mumbai - Thane Ashar IT Park
  • Brand:
  • Merkle
  • Time Type:
  • Full time
  • Contract Type:
  • Permanent

Location:

  • DGS India - Mumbai - Thane Ashar IT Park
  • Brand:
  • Merkle
  • Time Type:
  • Full time
  • Contract Type:
  • Permanent

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