Lead Airline Field Service Engineer

Job Description Summary

Key Roles & Responsibilities

• Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support.
• Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets.
• More specifically, you will:
• **Provide Leadership and Technical Support:** Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
• **Customer Advocacy:** Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• **Monitor and Improve Reliability:** Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• **Enhance Maintenance Planning:** Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• **Evaluate Maintenance Effectiveness:** Review the effectiveness of maintenance actions to identify opportunities for improvement.
• **Apply FLIGHT DECK:** Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• **Data Analytics and Reporting:** Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• **Proactive Maintenance Recommendations:** Provide recommendations for proactive maintenance based on engine performance analytics.
• At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven.
• Our dedicated FSEs are on the front line, working directly with our customers to solve problems and ensure the highest standards of support, for our customers with our customers.
• **Respect for People:** As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace.
• **Continuous Improvement:** We’re committed to excellence and constantly seek ways to enhance and improve technical performance.
• **Customer Driven:** Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team . Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.

------------------------------------------------

• To be considered for this opportunity, candidates must have:
• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields)
• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.

Additional Information

**Relocation Assistance Provided:** Yes