LEAD ADMINISTRATOR L1(CONTRACT)

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Work Location – pls mention city and preferably office address as well

Pune (PDC2) and Coimbatore

Rate:-

200K/M

Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?

As per HR policies (5 days WFO as of now)

Years of exp needed

10+

Job Description (needed in this format; pls ensure NO client sensitive information is in it, as it would be advertised on various public job portals)

· Hands-on experience on NetApp (NAS), PURE Storage (SAN) and Dell Powerflex (Hyper Converged solutions)

· Hands-on experience on Brocade and CISCO switches

· Should have an understanding of the VMWare environment and the hypervisors.

· Should have an understanding of Incident and change management process

· Should be proficient in event corelation, RCA writing and the problem management process.

· Proficient with Disaster Recovery solutions and Replication technologies for local and remote replications. Ensure high availability and resiliency across the NetApp and PURE local and remote replication technologies.

· The candidate should be able to work in a 24x7 environment.

· Understanding of the Hitachi storage administration is an added advantage.

· Thorough understanding of principles, practices, and techniques used in administering Complex SAN & NAS environments

Mandatory Skills

PURE, NetApp, and Dell Powerflex