LEAD ADMINISTRATOR L1(CONTRACT)
Role Overview
The role resolves high-priority incidents, supports SLA compliance, analyzes system performance, and develops mitigation measures.
The posting lists Bengaluru, Karnataka, and 5–8 years of experience.
Key Skills for This Role
Full Job Posting
Role overview
The role resolves high-priority incidents, supports SLA compliance, analyzes system performance, and develops mitigation measures.
The posting lists Bengaluru, Karnataka, and 5–8 years of experience.
Responsibilities
- Triage and resolve high-priority P2 tickets through advanced troubleshooting and root cause analysis.
- Ensure SLA compliance and proactively manage escalations.
- Analyze system performance and behavior, coordinate findings, and support capacity planning.
- Create mitigation measures and evaluate new tools or improvements with technical teams.
- Perform security assessments and recovery drills, and implement controls aligned with security standards.
- Join weekly and monthly service reviews and communicate performance and issues to stakeholders.
- Collaborate with team members to resolve open tickets and service requests.
- Maintain SOPs, knowledge articles, and the knowledge repository for future ticket resolution.
Qualifications
- 5–8 years of experience.
- Mandatory skill: ServiceNow development.
About Wipro
Wipro describes itself as a technology services and consulting company focused on digital transformation and client solutions.
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