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LEAD ADMINISTRATOR L1

Wipro
Coimbatore, IND
Full-time
Onsite
Discovered 3 weeks ago
EMM IntuneAdvanced troubleshootingIncident triage and resolutionRoot cause analysisSLA monitoring and complianceSystem performance analysis and optimization

Full Job Posting

Role purpose

Resolve high-priority incidents through advanced troubleshooting, maintain SLA compliance, analyze system performance, and develop mitigation measures with stakeholders.

Incident and service management

  • Resolve high-priority P2 tickets using advanced troubleshooting and root cause analysis.
  • Monitor SLA compliance for assigned technology areas and proactively manage escalations.
  • Collaborate with team members to resolve open tickets and service requests.

Performance and recovery

  • Analyze system performance data, coordinate findings on system behavior, and support capacity planning.
  • Develop mitigation measures and evaluate tools or improvements with technical teams.
  • Perform security assessments and recovery drills and implement controls aligned with established security standards.

Reporting and knowledge

  • Attend weekly and monthly service reviews and communicate performance and issue updates to stakeholders.
  • Maintain SOPs, knowledge articles, and the knowledge repository to support future ticket resolution.

Requirements

  • 5–8 years of experience.
  • EMM Intune is a mandatory skill.
  • The role calls for advanced troubleshooting, incident resolution, root cause analysis, SLA monitoring, and collaboration with stakeholders and technical teams.

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