LEAD ADMINISTRATOR L1

Role Purpose

Administrator Responsibilities

• Resolve high-priority P2 tickets through advanced troubleshooting and root cause analysis.
• Monitor SLA compliance and manage proactive escalations.
• Analyze system performance, coordinate findings, and support capacity planning.
• Develop mitigation measures and evaluate tools or improvements with technical teams.
• Perform security assessments and disaster recovery drills and implement required controls.
• Participate in service reviews and communicate performance and issue updates to stakeholders.
• Collaborate with team members to resolve tickets and service requests.
• Maintain SOPs, knowledge articles, and the knowledge repository.

Embedded Network Engineering Responsibilities

• The description also includes a separate Senior Network, Security & Unified Communications Engineer profile.
• Manage enterprise network, network security, voice, and unified communications infrastructure, including Cisco networking, wireless, voice systems, and firewalls.
• Support LAN, VLAN, routing, DHCP, DNS, SIP, PRI, VoIP, and enterprise telecom platforms.
• Perform firewall, network, voice platform, and telecom migrations, upgrades, infrastructure refreshes, and configuration changes.
• Plan and execute POTS-to-SIP, VoIP, MPLS/WAN, and telecom migrations; support large-scale Cisco telephony deployments.
• Prepare technical specifications and documentation; participate in infrastructure design, capacity planning, and optimization.
• Provide technical guidance and escalation support; coordinate with customers, vendors, infrastructure teams, and stakeholders.
• Follow ITIL/ITSM incident, change, problem, and service request processes.

Qualifications in Embedded Profile

• The embedded network engineer profile requires a B.E. in Electronics & Communication or equivalent qualification.
• The profile states 10+ years of relevant experience, while another section states 5–8 years.
• The profile calls for large-scale enterprise experience and leadership of infrastructure migrations and technology transformation initiatives.
• Mandatory skill listed: Network Voice Admin.

Technical Skills in Embedded Profile

• Networking: Cisco switching and routing, LAN, VLAN, WAN, MPLS, DHCP, and DNS.
• Network security: FortiGate, Palo Alto, and Cisco ASA.
• Unified communications: CUCM, Unity Connection, IMP, Jabber, and Expressway C/E.
• Voice: SIP, PRI, Cisco CUBE, voice routers and gateways, and IP telephony.
• Wireless: Cisco 9800, 5520, and 3500 controllers.
• Enterprise telecom: Siemens HiPath and Unify OpenScape Voice.
• Collaboration: Cisco Webex, Cisco video conferencing, and Microsoft Teams integration.
• Service management: ITIL and ITSM processes.