Lead Administrator

Role overview

Administration and workforce support

• Supervise reception and provide secretarial services to designated managers and departments.
• Supervise the Mental Health Act department and coordinate administration areas including secretarial, MHA, CPA, resourcing, HR, finance, ward administration, complaints, and visitor liaison.
• Keep workforce data, HR records, and compliance information accurate, complete, current, and audit-ready.
• Ensure recruitment, onboarding, induction, probation, contractual changes, and leaver processes are completed correctly and on time.
• Assure Right to Work, DBS, professional registration, and sponsorship documentation compliance; identify and escalate risks.
• Provide managers and the Hospital Director with HR documents, trackers, governance support, and workforce reporting.
• Document formal HR processes securely and accurately; manage staff absences and leave requests, maintain personnel files, and produce audits.
• Support payroll when the Administration Manager is absent and oversee site face-to-face training planning.

Finance duties

• Manage petty cash and establish patients' income sources on admission using relevant forms.
• Coordinate DWP benefit claims with social workers, report patient capital levels as required, notify DWP of qualifying hospital stays, and issue requested sick notes.
• Ensure patient loans, ward cash, patient balances, and accounts are managed in line with policy and kept up to date.
• Forward discharged patient balances promptly and return applicable benefits received after discharge to DWP.
• Process bank and overtime timecards accurately and promptly, reporting errors to the Administration Manager.

Requirements

• Previous experience in administration, customer service, or another appropriate background.
• Verbal and written communication skills; Microsoft package experience and knowledge of office equipment, including fax, photocopier, and telephone systems.
• Effective team working, initiative, customer focus, confidentiality, commitment to service, flexibility, adaptability, efficiency, and organisation.
• Self-motivated, able to work with minimum supervision, and supportive of colleagues.
• Four GCSEs at grade C or above, or equivalent, including English and Maths.
• Business Administration NVQ or equivalent is desirable.

Work location

• Aberbeeg Hospital, Aberbeeg, Abertillery, NP13 2DA.