Lead Administration Officer

About the role

Key responsibilities

• Prepare administration-related reports and analyses, taking a lead role in establishing and improving policies and procedures. Communicate and clarify company policies while resolving administrative issues with the Finance, Contracts, and Legal departments.
• Provide business documentation support, including report writing, presentation creation, and spreadsheet preparation.
• Organize and prioritize tasks for the team, monitor action areas, and report on task progress.
• Independently resolve complex administrative problems while ensuring adherence to the company’s structure, standards, processes, and tools.
• Continuously enhance and oversee existing administrative processes and information systems to ensure streamlined and efficient operations.
• Act as the primary point of contact, facilitating communication with key stakeholders both within the business and externally to QR Group.
• Address queries and requests for information, interpreting and explaining procedures and policies related to internal inquiries from management and staff. Foster a strong understanding of the business environment and internal organization among department staff.
• Manage and coordinate internal and external communications, schedule management meetings, and attend as necessary to facilitate minute-taking.
• Escalate relevant issues to the COO to provide effective solutions to identified problems.
• Organizational Strategy Liaison: Collaborate with the business on organizational strategy-setting, including manager movements, changes in organizational structure, and the development of long-term strategies.
• Assist in the annual budget creation and reporting for the department in consultation with Business Finance, providing regular budget updates to the COO.
• Manage and coordinate special projects, gather input on work-in-progress, and report to the Line Manager.
• Perform other related duties as assigned to ensure the efficient and effective functioning of the work unit.
• About you:
• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Database Administration experience.
• Project Management experience.
• Strong interpersonal skills
• Effective at managing working relationships.
• Client-focused and business-aware, with proven interaction with the senior management level.
• Ability to proofread outgoing documents with a high level of accuracy.
• Ability to write comprehensive and accurate reports using own initiative.
• Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
• High level of sensitivity and professionalism.
• Demonstrable planning skills and strong attention to detail.
• Self-starter, having the ability to work independently with minimal instructions.
• Proven ability to work under pressure to defined timescales.
• Managerial skills: Delegating work, setting clear direction, and managing workflow. Ability to train and develop subordinate skills. Ability to foster teamwork among team members.