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Lead - Account Management

Freshworks
Chennai, IND
Full-time
Senior · 7–9 years experience
Onsite
Discovered Today

Full Job Posting

Responsibilities

  • You’ll become the resident expert on the Freshworks platform and will expand our
  • cloud-based software usage in existing customers
  • Drive expansion through upsell and cross-sell to meet or exceed revenue targets
  • Professionally manage relationships with a portfolio of assigned accounts
  • Demonstrating / selling value to key stakeholders within the accounts with Customer
  • Success Plans and strategies
  • Build a plan to maximize revenue, and customer satisfaction within your accounts
  • Gain a thorough understanding of assigned client’s needs, objectives, and processes to
  • ensure that they successfully adopt and deploy Freshworks suite of products
  • Create & articulate compelling value conversations with C-Level stakeholders also work
  • in alignment with inside stakeholders namely Implementations, Billing, Support, deals
  • teams etc.
  • At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Qualifications

  • Experience selling to VP or C level executives in companies
  • 7-9 years of overall experience in sales. 5+ years of SAAS sales experience/solution
  • based selling experience
  • Experience in driving expanded usage in existing customers
  • Track record of success selling into Mid Market and Enterprise companies
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Consultative sales skills and ability to construct and articulate strong business cases and
  • ROI, strategic account planning and execution skills.
  • Proven track record of consistent account growth and quota achievement
  • Thorough understanding/experience in related technology in the CRM/EX/CX space
  • Experience with account portfolio planning, management, and prioritization
  • Strong project management capability and ability to multitask
  • High attention to detail and willingness to get “in the weeds” to fix a problem
  • Knowledge of customer success best practices
  • Experience driving client adoption of technology or software product
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor’s Degree/Master’s degree preferred
  • A technical background is a plus
  • Flexibility to work in the US shift (Night Shift)

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