LDSC Agent - Vehicle Dispatcher
Skills
About This Role
Overview
#WeAreAverda
About Averda
Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world’s most complex waste challenges.
Operating across multiple markets, we are committed to transforming waste into value while safeguarding the environment, supporting our communities, and driving operational excellence.
Overview
The Local Delivery Service Centre agent will be responsible to drive and manage customer experience and operational plans.
This role is responsible for improving customer experience, meet NPS target, handling of dispatch, ensure all LDSC objectives and complaints are closed within SLA.
This role requires great coordination with frontline staff and to work closely with fleet maintenance and repair team.
Key Responsibilities
- Coordinate daily dispatch operations and monitor route execution across assigned service zones
- Serve as the primary point of contact for client inquiries, service requests, and complaints — ensuring all cases are logged, tracked, and closed within SLA
- Liaise with fleet maintenance and repair teams to minimize vehicle downtime and service disruptions
- Monitor and report on operational KPIs including NPS, SLA compliance, and collection completion rates
- Maintain accurate records on operational systems (Oracle, DMS) and escalate exceptions to the Operations Manager
- Support continuous improvement initiatives to enhance client satisfaction and operational efficiency
Experience
- Minimum of 3 years of work experience in related field.
- Experience in a business-to-business and business-to-customer service
Qualifications
- Bachelor’s degree in Business Administration or Diploma or equivalent
- Working experience in the Qatar advantageous
- Environmental Services / Waste Management industry knowledge in advantageous
- Fleet Management or Dispatch experience advantageous
- Excellent communication and interpersonal skills
- Fluent in English, Hindi/Urdu and Arabic
- Advance MS office skills
Requirements
- Strong knowledge of vehicle routing, collection schedules and fleet coordination
- Experience using GPS tracking, dispatch software or fleet management systems
- Good communication skills in English, Urdu and Hindi. (Arabic is an advantage)
- Ability to work under pressure and manage multiple priorities
- Basic computer skills (MS Excel, reporting tools)
- Knowledge of Qatar roads and regulations is preferred
- If you think you have what it takes to make the world a cleaner place, if you can see value where others see waste and if you aren’t afraid of a challenge, why not start your journey with us today.
- Averda welcomes candidates from all backgrounds, actively promotes diversity in the workforce, and is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
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