LDSC Agent
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Key skills for this role
About the Role
**Key Responsibilities** * Coordinate daily dispatch operations and monitor route execution across assigned service zones * Serve as the primary point of contact for client inquiries, service requests, and complaints — ensuring all cases are logged, tracked, and closed within SLA * Liaise with fleet maintenance and repair teams to minimize vehicle downtime and service disruptions * Monitor and report on operational KPIs including NPS, SLA compliance, and collection completio
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Coordinate daily dispatch operations and monitor route execution across assigned service zones
- Serve as the primary point of contact for client inquiries, service requests, and complaints — ensuring all cases are logged, tracked, and closed within SLA
- Liaise with fleet maintenance and repair teams to minimize vehicle downtime and service disruptions
- Monitor and report on operational KPIs including NPS, SLA compliance, and collection completion rates
- Maintain accurate records on operational systems (Oracle, DMS) and escalate exceptions to the Operations Manager
- Support continuous improvement initiatives to enhance client satisfaction and operational efficiency
Experience
- Minimum of 3 years of work experience in related field.
- Experience in a business-to-business and business-to-customer service
Qualifications
- Bachelor’s degree in Business Administration or Diploma or equivalent
- Working experience in the Qatar advantageous
- Environmental Services / Waste Management industry knowledge in advantageous
- Fleet Management or Dispatch experience advantageous
- Excellent communication and interpersonal skills
- Fluent in English, Hindi/Urdu and Arabic
- Advance MS office skills
Requirements
- Strong knowledge of vehicle routing, collection schedules and fleet coordination
- Experience using GPS tracking, dispatch software or fleet management systems
- Good communication skills in English, Urdu and Hindi. (Arabic is an advantage)
- Ability to work under pressure and manage multiple priorities
- Basic computer skills (MS Excel, reporting tools)
- Knowledge of Qatar roads and regulations is preferred
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