Laundry Team Leader Luxury Hotel KAFD

Team Supervision and Leadership

• Supervise, train, and motivate laundry staff, assign tasks, and provide guidance to ensure team members perform their duties effectively and efficiently.
• Lead by example, set performance expectations, monitor work quality, and foster a positive work environment to promote teamwork, productivity, and job satisfaction among team members.

Laundry Operations Management

• Coordinate laundry activities, including sorting, washing, drying, folding, and ironing linens, towels, uniforms, and guest clothing, to meet quantity and quality requirements.
• Schedule work shifts, prioritize tasks, allocate resources, and monitor workflow to ensure timely processing of laundry items and adherence to service standards.

Quality Control and Inspection

• Conduct quality checks on laundered items, inspect cleanliness, check for stains or damages, and ensure that linens and textiles meet hygiene standards and guest expectations.
• Implement quality control measures, address any issues or discrepancies, and maintain accurate records of inventory levels, laundry volumes, and service requests.

Equipment Maintenance and Safety

• Oversee maintenance of laundry equipment, troubleshoot operational issues, and ensure that machines are functioning properly for washing, drying, and ironing tasks.
• Enforce safety protocols, handle chemicals safely, use protective gear, and promote a safe work environment for staff while operating laundry machinery and handling cleaning agents.

Inventory Management and Stock Control

• Monitor linen inventory levels, track usage patterns, and replenish supplies as needed to support daily operations and meet guest demands for clean linens and textiles.
• Coordinate with Housekeeping, Front Office, and F&B departments to manage linen requests, stock levels, and distribution of laundered items to various areas of the property.

Stain Removal and Special Treatments

• Identify stains, apply appropriate cleaning treatments, and follow specialized procedures for stain removal on fabrics, linens, or garments to ensure thorough cleaning results.
• Train staff on stain removal techniques, provide guidance on handling delicate fabrics, and oversee the application of stain removers or spot treatments for tough stains.
• Reporting and Documentation:
• Generate reports on laundry productivity, inventory levels, equipment maintenance, and quality control metrics to track performance indicators and identify areas for improvement.
• Maintain records of laundry processes, service requests, staff schedules, and inventory movements, ensuring accurate documentation and data management for operational analysis.

Customer Service and Communication

• Interact with guests, internal departments, and suppliers professionally, respond to service inquiries, address guest requests, and resolve issues related to laundry services.
• Collaborate with Housekeeping, Front Office, and Maintenance teams to facilitate seamless operations, coordinate service deliveries, and ensure guest satisfaction with laundry services.
• To ensure that the use new technology and equipment is explored and implemented wherever appropriate
• Implement and promote sustainable practices in daily tasks, focusing on reducing waste, saving energy, and using resources efficiently.

Skills