Laundry Supervisor

Overview

• A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.
• What will I be doing?
• As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience.
• A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries.
• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage overall daily operations of the Laundry Department
• Ensure quality controls are in place for all laundry processes, rejecting any exceptions
• Maintain cleanliness of the laundry area
• Train, develop, and appraise the laundry team
• Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
• Carry out stock takes
• Ensure par stocks are maintained
• Take receipt of stock and ensure safe storage
• Manage customer service issues quickly and effectively
• Oversee the issuing of linen via a requisition system
• Ensure team members adhere to all Health and Safety Regulations
• Carry out any other reasonable task set by the hotel's management
• What are we looking for?
• A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Good organisational and planning skills
• Good communication skills
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous hotel or leisure sector experience
• Previous experience at Supervisory level
• What will it be like to work for Hilton?
• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
• Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
• And, our amazing Team Members are at the heart of it all!

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