Laundry Operation Manager

Job Purpose

• The Laundry Operations Manager is responsible for leading and managing the full operations of a large-scale industrial laundry facility with an estimated processing capacity of approximately 20 tons per day. The role is accountable for operational efficiency, manpower management, production planning, quality assurance, health & safety compliance, equipment maintenance, customer satisfaction, and overall operational profitability.

Operations Management

• Manage and oversee the daily operations of the laundry facility to ensure smooth and uninterrupted workflow.
• Ensure the facility consistently achieves production targets and operational KPIs.
• Monitor all laundry processes including sorting, washing, drying, ironing, folding, packaging, and dispatch.
• Ensure operational efficiency while maintaining high-quality service standards.
• Develop and implement operational procedures and best practices to improve productivity and service delivery.
• Plan and organize production schedules based on customer demand and operational capacity.

Team Leadership & People Management

• Lead, supervise, and motivate operational teams including supervisors, technicians, machine operators, drivers, and laundry staff.
• Conduct workforce planning to ensure proper staffing levels across all shifts.
• Monitor employee productivity and performance.
• Ensure proper onboarding, training, and development programs for operational staff.
• Promote a culture of accountability, teamwork, discipline, and continuous improvement.
• Handle employee grievances and disciplinary matters in coordination with the HR department.

Quality Assurance

• Ensure all laundry items are processed according to quality standards and customer requirements.
• Monitor garment handling procedures to minimize damages, losses, and rewash percentages.
• Implement quality control measures and conduct regular inspections.
• Address customer complaints related to laundry quality and ensure corrective actions are implemented.

Health, Safety & Compliance

• Ensure full compliance with health, safety, hygiene, and environmental regulations.
• Conduct regular safety inspections and risk assessments within the facility.
• Ensure employees follow proper PPE and safety procedures.
• Maintain compliance with local labor laws and operational regulations.

Equipment & Maintenance Management

• Coordinate preventive and corrective maintenance schedules for all laundry equipment and machinery.
• Work closely with maintenance teams and suppliers to minimize equipment downtime.
• Monitor machine efficiency and utility consumption including water, electricity, steam, and chemicals.
• Ensure proper inventory management of chemicals, detergents, linen, and operational supplies.

Financial & Cost Control

• Monitor operational expenses and ensure cost-effective operations.
• Control utility consumption and operational wastage.
• Prepare operational reports, productivity analysis, and performance dashboards.
• Support budgeting and forecasting activities for the laundry operation.

Customer Service & Business Support

• Ensure customer delivery timelines and service level agreements (SLAs) are achieved.
• Build strong relationships with clients and support business growth initiatives.
• Coordinate with sales and customer service teams to ensure operational readiness for new business opportunities.

Kep Performance Indicators (KPI)

& Competencies

• Strong leadership and people management skills
• Excellent operational and organizational abilities
• Strong analytical and problem-solving skills
• Budgeting and cost control expertise
• Knowledge of health & safety regulations
• Excellent communication and reporting skills
• Strong decision-making and process improvement capabilities