Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners

Role overview

Key responsibilities

• Manage DSP relationships across the business lifecycle and advise owners on strategy, planning, challenges, and effective business decisions.
• Guide partner owners, drive accountability and engagement, and track performance metrics.
• Coordinate with program, compliance, finance, and other internal stakeholders to support compliant launches and business scaling.
• Remove obstacles and improve network-level financial, operational, and safety practices.
• Analyze problems, identify insights, recommend solutions, and drive change.
• Facilitate Monitoring and Enforcement Policies and build feedback channels with OTR teams, DSPs, and product and strategy teams.
• Support safety compliance, business ramp-up, peak preparation, onboarding, and new program launches.
• Coach owners on operational issues, AMZL tools, and customer metric improvements; champion consistent last-mile processes.
• Represent DSP partners internally, improve partner relationships and driver standards, and develop ramp plans for peak driver demand.

Basic qualifications

• Bachelor's degree.
• Experience influencing internal and external stakeholders.
• 5+ years of team management experience.

Preferred qualifications

• MBA.
• 7+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience.
• Bachelor's degree in management, business administration, economics, engineering, or marketing.
• Experience in transportation or supply chain.

Workplace and travel

• The role requires flexibility and travel between multiple sites to meet business owners weekly.

About the company