Lapsed Collection & Recovery
Skills
About This Role
Job Description
- Review debtor report to arrange communication with clients
- Address client’s email replies with follow up call
- Reach RM for alternative Contact Information in case client is not answering the calls
- Obtain Commitment to pay (CTP) date and save it in Collect Smart
- Escalate all hardship cases to line manager for support
- Ensure the payment allocated correctly
- Coordinate with credit control team for flagging
- Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
- Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
- Ensure compliance with credit control policy
- Follow Bupa Values, policies and procedures
- Abide by rules of engagement with brokers / clients as per the agreed protoco
Skills
- Experience in customer service or finance is desirable
- Good communication skills
- Excel knowledge & Business Communication
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Senior Associate - Lapsed Collection & Recovery
Bupa Arabia · Riyadh
Job Description Review debtor report to arrange communication with clients Address client’s email replies with follow up call Reach RM for alternative Contact Information in case client is not answering the calls Obta
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