Lady in Red
Skills
About This Role
Description
The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady).
As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards.
The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.
Key Responsibilities
- Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.
- Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
- Substitutes the Front Office Duty Manager in their absence
- Handles all residents & guests’ comments & complaints, as well as following up on resolving those.
- Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
- Supports and assists all departments.
- Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all residence information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize residence revenues.
- Understands and carries out duties in line with Residence Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspects outside areas on a daily basis.
- Co-ordinates/assists security personnel in all related matters.
- Responds promptly to any operational requests from residence sections.
- Attends to referred and unsolved problematic situations.
- Conduct efficient hand-over with coming team member.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.
Key Responsibilities
- Eligible for a working permit in country of hire
- Higher College and or Hotel Management
- Minimum 2 years Front Office supervisory position
- Preferably within a 5-star property or residences
- Proven track record with good progression.
- Mature & Customer focused.
- Ability to work and communicate in a multinational environment
- Fluent in English & Russian (verbally and written)
- Any additional language is a plus
About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality.
Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm.
All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency.
Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
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