Lady Caroline - Sales Coordinator—Part Time

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of an “ Sales Coordinator—Part Time” for Lady Caroline . Lady Caroline offers a unique opportunity to experience “The Land” from the water, cruising Lake Erie and the Cuyahoga River while traveling under historic jackknife bridges and taking in the downtown Cleveland skyline. All regular lunch, brunch and dinner cruises include a freshly prepared buffet and entertainment, while themed events can include dockside happy hours, murder mystery productions, wine tastings and concession-based dining options. Lady Caroline is docked at the Flats West Bank in downtown Cleveland with convenient employee parking.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Paid Sick Leave available immediately and renews annually—prorated based on average hours worked
• Employee Assistance Program FREE of charge
• Matching 401K program after 90 days
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within

Essential Job Responsibilities and Duties:

• Process incoming group calls
• Provide information to groups
• Sell/Upsell product to groups
• Make outgoing sales calls, follow-up calls
• Process group reservations, additions, cancellations, changes, etc.
• Ensure cash out is correct at the end of each shift
• Prepare boarding passes for groups
• Prepare bar work for groups
• Greet guests warmly and perform registration procedures
• Distribute boarding passes to groups upon their arrival
• Knowledge of proper use of computers, cash register, and general office equipment
• Knowledge of all ship information
• Maintain common areas
• Line handling when ship leaves and returns to the dock
• Coordinate sales related details both before and after the sale
• Process contracts, deposits, and final payments
• Liaison between ship and client
• On day of cruise, ensure client details are correct
• Contact clients for final details and final guarantees
• Prepare and distribute daily revision sheets
• Prepare and distribute weekly function sheets
• Assist with preparation of mailings
• Assist restaurant team onboard the ship, as needed
• Supervise reservationist, as needed
• All Reservationist duties, if reservationist is occupied with a customer

Skills, Education and Other Requirements:

• Excellent verbal and written communication skills
• Microsoft Office and point-of-sale system knowledge
• Ability to organize work materials and prioritize work tasks
• Consideration given to a 4-year degree in Sales or Communication
• Preferred experience in wedding planning, hospitality or retail industry
• Identification that establishes identity
• Identification that establishes the right to work in the United States