Laboratory Process Technician
Role Overview
This position serves as the laboratory liaison for an extensive variety of customers receiving services from TriHealth. This position must demonstrate resourcefulness, collaboration, and a comprehensive knowledge of hospital services. Responsibilities include the proper labeling, aliquoting, packaging, and tracking of specimens through the entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory. This position also serves as a key point of contact for customers of TriHealth by managing inbound and outbound communications, providing support for diagnostic laboratory services, collecting information necessary for service and billing, and resolving customer inquiries/issues.
Additional responsibilities include completing paperwork in compliance with OIG guidelines, which include accurate interpretation and transcription of physician orders and LIS/HIS order entry. This position is responsible for procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, Joint Commission, and CAP guidelines. In addition to the direct supervisor, this position receives oversight from the Medical Director.
Full Job Posting
Job Overview:
This position serves as the laboratory liaison for an extensive variety of customers receiving services from TriHealth. This position must demonstrate resourcefulness, collaboration, and a comprehensive knowledge of hospital services. Responsibilities include the proper labeling, aliquoting, packaging, and tracking of specimens through the entire TriHealth Laboratory system and dispatching specimens to the appropriate referral laboratory. This position also serves as a key point of contact for customers of TriHealth by managing inbound and outbound communications, providing support for diagnostic laboratory services, collecting information necessary for service and billing, and resolving customer inquiries/issues.
Additional responsibilities include completing paperwork in compliance with OIG guidelines, which include accurate interpretation and transcription of physician orders and LIS/HIS order entry. This position is responsible for procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing according to CLIA, Joint Commission, and CAP guidelines. In addition to the direct supervisor, this position receives oversight from the Medical Director.
Key Responsibilities:
- Ability to Prioritize, Organize, Handle Quantity of Work
- Accuracy, Quality, Completeness of Work
- Complex Assignments Received, Delegated, Completed
- Judgement Skills, Problem Solving Skills
- Overall Procedure Knowledge, Quality Assurance Knowledge – including documentation as needed
- Working Conditions:
- Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting <10 Lbs. - Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Occasionally Pulling - Rarely Pushing - Occasionally Reaching - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking – Frequently
- TriHealth SERVE Standards and ALWAYS Behaviors
- At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
- Serve: ALWAYS...
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Excel: ALWAYS...
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect: ALWAYS...
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone’s opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value: ALWAYS...
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Engage: ALWAYS...
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
- Job keywords:
- Lab Liaison Technician, Mobile Examiner, Patient Service Technician (PST), Phlebotomy Technician, Registered Phlebotomist, CPT, Medical Assistant
- Climbing - Rarely
- Hearing: Conversation - Consistently
- Hearing: Other Sounds - Frequently
- Kneeling - Occasionally
- Lifting <10 Lbs. -
- Lifting 50+ Lbs. - Rarely
- Lifting <50 Lbs. - Occasionally
- Pulling - Rarely
- Pushing - Occasionally
- Reaching - Rarely
- Sitting - Consistently
- Standing - Rarely
- Stooping - Occasionally
- Talking - Consistently
- Use of Hands - Consistently
- Color Vision - Occasionally
- Visual Acuity: Far - Frequently
- Visual Acuity: Near - Consistently
- Walking – Frequently
About TriHealth
Integrated health system providing comprehensive medical and clinical services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TriHealth
Pharmacy Clinical Coordinator-Critical Care
Cincinnati, USA
Acute Care Tech -Float Pool -Optional
, USA
EMERGENCY DEPARTMENT TECHNICIAN
Wilmington, USA
Registered Nurse- Periop/ Procedural
Wilmington, USA
Registered Nurse - PACU
Montgomery, USA
Acute Care Tech - Float Pool
, USA
Registered Radiation Therapist I
Cincinnati, USA
Pharmacy Clinical Coordinator-Critical Care
Cincinnati, USA